Are all your Products Vegan?

Yes, all our products are suitable for vegans. We use no animal derived ingredients in any of our products.

Are you cruelty free?

Yes, we only test on willing family and friends. We do not purchase ingredients from any companies / individuals who tests on animals.

Do your products contain SLS or Palm Oil?

No. All our products are free from Palm Oil, SLS, SLES, sulphates and parabens.

Why is there a variation in the look of my product?

All our products are handmade in small batches using natural ingredients. There may be some variation in the look of your product but this will not impact on the quality or performance.

How should I store my products?

Soap and Shampoo bars: It is important to store your soap and shampoo on a well draining soap dish. This allows the bar to dry out between uses, stops your bars deteriorating and will lengthen the amount of time your bar will last.

Lip balms: We recommend keeping your lip balms in a cool place out of direct sunlight. If they get too warm they could melt due to the products containing a natural wax and solid oils that can melt at higher temperatures. Don't worry if this happens, place in the refrigerator until firm again and store in a cool place. The product will be suitable for use still if this happens.

Are there any benefits for new and loyal customers?

Yes. If you sign up for our mailing list we will send you a welcome offer of 10% off your first order over £15. We also send out offers and promotions to our mailing list. Don't worry though, we will only get in touch when we have something really exciting to shout about.

How will I receive my product?

We aim to dispatch all orders within 3-5 working days, Please see our Shipping Policy for more information.

All packaging will be fully recyclable or compostable. We also try to reuse packaging where possible.

Delivery Charges

As a small business we have tried to ensure our products are good value for money, therefore, we have to charge delivery for orders. Please see our Shipping Policy for more information.

From time to time we may offer free delivery offers and this will automatically be calculated at the checkout. 

Are your products Plastic Free?

Yes. We don't use any plastic in our product, packaging or shipping.

We try to minimise packaging and may reuse packaging from our suppliers where possible.

 

We only use compostable or recyclable packing. Our labels are produced using recycled paper and the twine around your soap is biodegradable. We use Glassine bags to package our shampoo and this is also biodegradable.

Do you offer wholesale?

Please get in touch with us and we will be able to talk you through our wholesale prices and if our products are the right fit for your business.

Returns Policy

If you are unhappy with your order please contact us on hello@littlegiraffeco.co.uk. For more information please see our Returns Policy.